WHAT TO EXPECT AT
YOUR APPOINTMENT 

Ear drops: Use softening drops only if you’ve been advised to or have a history of firm wax. Bring any prescription drops with you.

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What to bring: Hearing aids, prescription drops, and any referrals.
 

Arrival: New patients—please arrive a few minutes early.

You’ll be greeted at reception, and new patients will complete a brief form.

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​Your nurse will take you through to the treatment room.

We’ll ask about your current symptoms and ear history.

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Each ear will be examined under the microscope to assess whether microsuction is appropriate.
 

If no wax is present, the $50 ear check fee applies.

Wax is removed using medical suction, with additional tools such as curettes, forceps, or fine picks when needed.

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You may feel light tickling or pulling sensations and hear the sound of the vacuum.

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You can watch the entire process live on the screen, and we’ll show you your eardrum at the end.

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You’re welcome to ask for a short break at any time.

Your ears may feel different or more open once wax is removed.

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We will explain what’s normal afterward and when to return for routine checks.

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If further follow-up or referral is recommended, we’ll guide you through the next steps.