Privacy Policy
A legal disclaimer
- Last updated: November 2025
Welcome to Coastal Ear Clean.
We are committed to protecting your privacy and ensuring that your personal and health information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.
Information We Collect
We may collect the following types of information:
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Personal details – name, date of birth, phone number, address.
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Health information – relevant details required for your ear care and treatment.
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Booking information – provided through our online booking system.
Contact information – from forms or emails you send us.
How We Collect Information
We collect information when you:
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Book an appointment online, by phone, or in person.
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Complete forms on our website.
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Contact us via phone, email, or our online form.
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Are referred to us by another healthcare provider. (with your consent).
How We Use Your Information
Your information helps us to:
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Provide safe and effective ear wax removal and healthcare services.
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Manage appointments, records, and follow-up care.
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Respond to enquiries and feedback.
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Maintain accurate clinical and administrative records.
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Meet our legal and professional obligations.
We will only use your personal information for these purposes unless required or permitted by law.
How We Store and Protect Your Information
Your information is stored securely in both digital and paper records:
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Digital data is protected by secure, password-protected systems.
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Paper files are stored in locked cabinets with restricted access.
We take reasonable steps to prevent loss, misuse, or unauthorised access, modification, or disclosure.
Disclosure of Information
We may share information with:
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Other healthcare professionals involved in your care (with your consent).
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Trusted third-party providers who assist with booking systems, data storage, or communication tools — all bound by confidentiality obligations.
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Regulatory or legal authorities, where required by law.
Access and Correction
You have the right to access and correct your personal information.
If you believe the information we hold about you is incorrect, please contact us and we will update it promptly.
Cliniko and Third-Party Service Providers
We use Cliniko to manage appointments, clinical notes, and client communication.
Cliniko securely stores your personal and health information on servers located in Australia and is fully compliant with Australian Privacy Principles.
Cliniko may use essential cookies to:
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Maintain your session while booking
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Ensure the form functions correctly
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Support secure data transmission
These cookies do not collect identifiable tracking information.
Other service providers we may use include:
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Email or SMS providers
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Secure payment processors
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Website hosting and analytics tools (e.g., Google Analytics)
These providers only receive information necessary to perform their services.
Website Analytics & Cookies
Our website uses cookies and similar technologies to:
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Ensure the site and booking system function properly
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Understand general visitor behaviour (pages viewed, device type, site navigation)
Analytics data is de-identified and used purely to improve website performance and user experience.
You can disable cookies in your browser settings, however this may affect booking functionality.
Updates to This Policy
This Privacy Policy may be updated periodically.
Any changes will be reflected on this page with the updated date shown above.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Coastal Ear Clean
Email: info@coatalearclean.com.au
If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.